Hello Joanne,

I share your feelings exactly!!!

The thing I find most unsettling is when you get to the end of the frustratingly long and totally exasperating telephone menu and find yourself wondering whether you are talking to a machine or a person who has had a prefrontal lobotomy!
I mean, the people staffing these customer service lines seem incapable of reason, and have no initiative what-so-ever.
As for their ingratiating, artificially cheery: "Good morning. My name is... How may I help you..." routine, I could (and on one occasion did) scream!

I've made complaints to two companies about their appalling telephone system, but all to no avail.

You ask: "Why are companies doing this to their customers?"

Well, in a word: cost-cutting

Alex



Edited 1 time(s). Last edit at 03/25/2005 07:24PM by Alex S.